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Privacy Clarity Before You Join

Q: Can I ask for a copy of my account data?

Yes. Contact privacy@oncuci.com or use live chat to request a copy. We will confirm your identity first, then provide data that can be shared under applicable law and account security rules.

Your lobby, wallet and support activity sit under one Privacy Policy, so you know how oncuci handles account data before you open an account.

Account data useCookie choicesWallet record careMalaysia privacy requests

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How Your Privacy Applies in Malaysia

oncuci Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy explains the data we collect when you create an account, enter the lobby, use wallet actions, contact support or adjust cookie choices. We use that data to verify access, protect sessions, process Touch 'n Go, GrabPay, Boost dan FPX transactions, handle withdrawals, send account

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service messages and meet record duties. Access and eligibility depend on local law and are available where local law permits. We may share selected data with payment partners, identity-check providers, security vendors and hosting services, but only for the purpose described here. You can ask us
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to correct, export or remove data where the law allows, and we will explain any record we must keep. Privacy requests are handled through our support paths with identity checks before private account details are discussed.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach Us About Privacy Requests

Privacy questions deserve a clear route, not a generic inbox. Use the contact path that matches your request, whether you want to correct profile details, ask about wallet records, manage cookie choices…

Live chat privacy help Use live chat when you need a quick privacy answer about account data, wallet records or cookie choices. Our team may ask for identity checks before discussing private account details.

Email privacy requests Send detailed privacy requests to [email protected] with your account email, the change you want and any related wallet reference. Avoid sharing card images unless our team asks for a secure upload.

Account access concerns If you see a login, device or wallet action you do not recognise, contact us at once. We can secure the account first, then help you trace the related data record.

DATA CONTROL

Privacy Controls Inside Your Account

Our Privacy Policy is written around how the account actually works: sign-in, game entry, wallet records, support chat and security checks.

Data we collect

We collect the account, wallet, device and support data needed to run your account, process deposits through Touch 'n Go, GrabPay, Boost dan FPX, and respond to privacy requests.

Cookie choices

Cookies keep sessions active, remember language settings and help us detect unusual device behaviour. You can adjust browser settings, though some account and wallet functions may need session cookies to work.

Account security checks

Login signals, device details and transaction patterns help us protect your account from unauthorised access. When a check is triggered, support may ask extra questions before changing private details.

Payment record handling

Wallet records connect your account to Touch 'n Go, GrabPay, Boost dan FPX references. We use them to confirm deposits, verify withdrawals and resolve payment disputes with the relevant partner.

Retention periods

We keep records for as long as needed for account service, security checks, tax, dispute handling and legal duties. When a record is no longer needed, we delete or de-identify it.

Changing your details

When you ask to update, export or remove data, we confirm the account owner first. If a record cannot be changed, we explain the reason and any next step available.

Privacy Questions Before You Start

Before you open your account, it helps to know what happens to your data and how to reach us later. These answers explain the main privacy choices tied to account setup, wallet activity, cookies, identity checks and support contact. They are written for Malaysia access and should be read together with the full Privacy Policy on this page.

It covers account details, wallet records, device data, cookie choices, security signals and support messages connected to your account. It also explains why we collect the data and when selected partners may process it.

We use payment references to match deposits, check withdrawal requests, resolve failed transactions and keep wallet records accurate. Payment partners may process related data under their own privacy terms as part of the transaction.

Yes. Contact [email protected] or use live chat to request a copy. We will confirm your identity first, then provide data that can be shared under applicable law and account security rules.

We keep records while your account is active and for periods required for payment tracing, fraud prevention, tax, disputes and legal duties. When those reasons end, we delete or de-identify the data.

Cookies support sign-in, session safety, language settings and security checks. You can manage them in your browser, but blocking certain cookies may affect account access, wallet actions or support verification.

Access is restricted to trained team members and selected service providers who need it for verification, security or legal duties. We do not publish identity check data in the lobby or public areas.

Yes. Account access and eligibility depend on local law and are available where local law permits. Privacy requests are also handled according to applicable law, security needs and records we must keep.

Privacy Clarity Before You Join

Reach Us About Privacy Requests

Privacy Controls Inside Your Account

Data we collect

Cookie choices

Account security checks

Payment record handling

Retention periods

Changing your details

Privacy Questions Before You Start

01 What data does this Privacy Policy cover?

02 How do you use Touch 'n Go, GrabPay, Boost dan FPX data?

03 Can I ask for a copy of my account data?

04 How long do you keep wallet and identity records?

05 Do cookies affect my privacy choices?

06 Who can see my identity check data?

07 Does access depend on Malaysia law?

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